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Shipping policy

Where We Ship

Lorena Morales Studio currently ships within the United States only. We do not offer international shipping at this time.

Shipping Rate

Complimentary standard shipping is included on all orders within the United States. No standard shipping charge will be added at checkout.

Expedited shipping is not available at this time.

Complimentary standard shipping is included on all orders within the United States. No standard shipping charge will be added at checkout.

Expedited shipping is not available at this time.

Processing times

In-stock orders are processed within 3–5 business days after the order is confirmed.

Business days are Monday through Friday, excluding holidays. Processing time refers to the time required to prepare your order for shipment and does not include the carrier’s delivery time.

If we are unable to ship your order within the stated processing or production time, we will contact you with a revised estimated shipping date. You will have the option to accept the delay or cancel the unshipped order for a full refund.

In-stock orders are processed within 3–5 business days after the order is confirmed.

Business days are Monday through Friday, excluding holidays. Processing time refers to the time required to prepare your order for shipment and does not include the carrier’s delivery time.

Kimono Mitla and made-to-order pieces

The Kimono Mitla is created specifically after an order is placed. Customers select their preferred textile at checkout and receive a sizing form by email within 2 business days.

After reviewing the completed form, Lorena Morales Studio will recommend the most appropriate size. Production begins after the customer confirms the recommended size, selected textile, and made-to-order terms in writing.

Please allow approximately 3 business days for production beginning from the date written confirmation is received. This production period is separate from the carrier’s delivery time.

Once the piece has been completed and shipped, the customer will receive a shipping confirmation with tracking information.

Production times and ordering instructions for other made-to-order or preorder pieces will be stated on the individual product page.

If an order contains both in-stock and made-to-order items, the order may be shipped together once all pieces are ready unless otherwise communicated.

If we are unable to ship a made-to-order piece within the stated production time, we will contact the customer with a revised estimated shipping date. The customer will have the option to accept the delay or cancel the unshipped order for a full refund.

The Kimono Mitla is created specifically after an order is placed. Customers select their preferred textile at checkout and receive a sizing form by email within 2 business days.

Please allow approximately 3 business days for production beginning from the date written confirmation is received. This production period is separate from the carrier’s delivery time.

Once the piece has been completed and shipped, the customer will receive a shipping confirmation with tracking information.

Production times and ordering instructions for other made-to-order or preorder pieces will be stated on the individual product page.

If an order contains both in-stock and made-to-order items, the order may be shipped together once all pieces are ready unless otherwise communicated.

Shipping confirmation and tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking activity to appear after receiving your shipping confirmation. Tracking updates are provided by the shipping carrier and may not always appear immediately.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking activity to appear after receiving your shipping confirmation. Tracking updates are provided by the shipping carrier and may not always appear immediately.

Estimated delivery

Standard shipping typically takes 3–5 business days after your order has been processed and shipped. Any delivery estimate shown at checkout or provided by the shipping carrier is an estimate and is not a guaranteed delivery date.

Lorena Morales Studio is not responsible for carrier delays caused by weather, service disruptions, high shipping volumes, or other circumstances outside our control.

During holidays and other peak periods, processing and delivery may take longer than usual. We appreciate your patience and understanding.

Lorena Morales Studio is not responsible for carrier delays caused by weather, service disruptions, high shipping volumes, or other circumstances outside our control.

During holidays and other peak periods, processing and delivery may take longer than usual. We appreciate your patience and understanding.

Shipping address

Please review your shipping address carefully before completing your purchase. Lorena Morales Studio is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If you notice an error, contact us at hello@lorenamoralesstudio.com as soon as possible. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been fulfilled or transferred to the carrier.

If an order is returned to us because of an incorrect or incomplete address, the customer will be responsible for the additional shipping cost required to send it again.

Lost, delayed, damaged, or incorrect orders

If your package is delayed or appears to be missing, please review the carrier’s tracking information first. If there have been no tracking updates or the package is marked as delivered but cannot be located, contact us at hello@lorenamoralesstudio.com so we can help investigate with the carrier.

Please inspect your order promptly after delivery. If your package or item arrives damaged, or you receive an incorrect item, contact us within 3 calendar days of delivery.

Include your order number and clear photographs of the item, its packaging, and the shipping label so we can review the issue and make it right.

Please inspect your order promptly after delivery. If your package or item arrives damaged, or you receive an incorrect item, contact us within 3 calendar days of delivery.

Include your order number and clear photographs of the item, its packaging, and the shipping label so we can review the issue and make it right.

Questions

For questions about shipping or an existing order, contact us at hello@lorenamoralesstudio.com.

Discover the story behind the studio

Discover the story

behind the studio

Discover the story

behind the studio

Learn more about the vision, process, and the people

behind the work.

Learn more about the vision, process, and the people

behind the work.